Want Instant Support? Call Us Now +1-877-916-7666Click Here for Support!

Assistanceforall is not affiliated to any company or firm and therefore we are a separate entity. We have no partnership with any of the mentioned company. Hence we do not sponsor or advertise any brand directly or indirectly.

How to resolve Firefox related issues?

Firefox Support is a browser support for all kinds of problems solving is done. Give us a call +1-877-916-7666 and get instant support for Firefox.

Mozilla Firefox, what can I say about it that hasn’t been said before? Some may claim that Firefox has grown into a hard to tame beast. Others will list all the advantages of running Firefox: extensions, flexibility, constant new developments, huge fan/user base, and great support. In short: Internet Explorer’s biggest rival since Netscape.

While Mozilla’s “open to user manipulation” nature generally is a benefit, it can also cause a lot of issues. As a result, Mozilla’s flagship browser may be buggy, i.e. slow launch, slow page loading, unstable, crash often. However, most of these bugs are man made and chances are you can easily fix them yourself.

If you receive a PopUp ad which you are unable to remove click here.

Let the following tips be your complete Mozilla Firefox troubleshooting guide. Some very common issues are listed between step 3 and 4.


First, I assume your Cache is cleared! This can be done under > Tools > Options > Advanced tab > Network tab > Offline Storage header > Clear Now button. Eventually grant more Cache space. Finally reboot Firefox and proceed.

 

Mozilla Firefox Support Number 1

Before analyzing your issue(s) in detail, make sure you’re running the latest version of Firefox and its add-ons, such as extensions, themes and plugins. Per default, Firefox regularly checks for updates. Plugins, however, can not be updated automatically!

1. Firefox

Update Firefox: > Help > Check for Updates…

Download and install browser updates if necessary.

 

Mozilla Firefox Support Number 2

If your problem persists, check extensions and themes (step 2).

For Firefox Support give us a call on +1-877-916-7666.

2. Extensions and Themes

Open Add-ons: > Tools > Add-ons -OR- [Ctrl] + [Shift] + [A]

Mozilla Firefox Support Number 3

Update extensions: Within the Add-ons window / sidebar: > click on the extensions icon, then go to the menu above and click > Tools > Check for Updates. Wait until checkup completes and proceed with installing updates.

Update themes: Within the Add-ons window / sidebar: > click on the themes icon, then go to the menu above and click > Tools > Check for Updates. Wait until checkup completes and proceed with installing updates.

Restart Firefox after updating extensions and/or themes. If your problem persists, check plugins (step 3).

If you think there is a compatibility issue with a specific extension or theme, you may find clues on the Mozilla Knowledge Base, the comments for that extension/theme on the Mozilla Add-ons site or the creator’s website/FAQ.

For Firefox Support give us a call on +1-877-916-7666.

3. Plugins

Firefox does not automatically update plugins! Plugins allow viewing of various content types, e.g. PDF, Flash or DivX. In some cases, plugins are installed manually and also require a manual update. Usually, Firefox automatically recognizes third party software installed on your computer and integrates required plugins from there. Issues may occur in Firefox, if you have not updated plugins or software that provides necessary plugins, e.g. RealPlayer or QuickTime.

Open Add-ons: > Tools > Add-ons -OR- [Ctrl] + [Shift] + [A]

Update plugins: Open the Mozilla plugins website. Under > Documentation select your > operating system, then switch to > A – Z listing. Within the Add-ons window / sidebar click on the > plugins icon and compare the plugins you have with the versions listed on the website. Update plugins or respective software as needed. Make sure you disable second and third instances of the same plugin.

Reboot your computer after updating plugins or respective software! If your problem with Firefox persists, proceed to step 4.

If you think that you’re having an issue with a specific plugin, check the Mozilla Knowledge Base for specific information. They also provide tutorials for installing plugins.

For Firefox Support give us a call on +1-877-916-7666.

Intermezzo: Common Issues

After making sure everything is up to date (if possible), let’s look at some common issues before proceeding with general steps. I will point you directly to the respective articles on the mozillaZine or Knowledge Base.

I. Firefox will not start up – profile locked or operating-specific issues

II. Firefox crashes – find and search for your crash signature

III. Firefox is running but not responding – profile is locked

More specific issues can be found on the mozillaZine Issues with Firefox page. For general advice on how to troubleshoot issues with Mozilla Firefox, please proceed.

4. Safe Mode

This step is suitable for localizing any issue you’re having with Firefox. It tells you whether the problem is in your personal customization (extensions, settings, plugins) or whether it’s a general issue with the browser, independent of your personal user profile (corrupted installation, compatibility issue with other software etc.).

Run Firefox in Safe Mode:

  • Exit Firefox, make sure it’s not running.On Windows, open the > Task Manager (right-click on > taskbar and select > Task Manager from menu), switch to the > Processes tab, click on > Nameto sort entries alphabetically and try to locate > firefox.exe. If you still find it, right-click on the > firefox.exe entry and select > End Process from the menu.
  • Now run Firefox in Safe Mode.On Windows, open > Start > (AllPrograms > Mozilla Firefox > Mozilla Firefox (Safe Mode)

Mozilla Firefox Support Number 6

 

  • Do not select any of the options for Safe mode. You don’t want to make permanent changes, yet. Simply click > Continue in Safe Mode.

Mozilla Firefox Support Number 4

Saikat has recently written a post about How to Use Mozilla Firefox in Safe Mode, which provides more details and also explains how to launch it under Linux and Mac OS X.

If Safe Mode solved your problem, I recommend to proceed to step 5 and then either reset one customization after the other (i.e. add-ons, toolbars and controls, bookmarks, preferences, search engines) until Firefox runs smoothly without Safe Mode or directly proceed to step 6.

If Safe Mode did not help, proceed to step 5, followed by step 7.

For Firefox Support give us a call on +1-877-916-7666.
5. Backup

Before you make any permanent changes, you should seriously consider backing up any valuable information, such as passwords, bookmarks and custom settings. Here are several different strategies that will help you back up just what you want. I recommend to make separate backups for bookmarks, passwords and extensions, rather than entire profile backups. Chances are you’ll also import the issue, if you import your entire old profile into a new fresh Firefox profile or installation.

For all manual backup strategies you’ll need to find your Firefox Profile. Check this mozillaZine pagefor a list of operating systems and where to find the profile folder.

Backup Bookmarks: This can be done manually. Go to > Bookmarks > Organize Bookmarks > Import and Backup > Backup and select a target. Instead of clicking > Backup you can also click > Export HTML… Later you can import your bookmarks via the same strategy.

Backup Passwords: If Firefox is still rather stable and doesn’t crash, you can save your passwords using the Password Exporter extension. Otherwise, there is a manual way to do it. Navigate to your Firefox profiles folder and copy the following files: “signons.txt“, “signons2.txt” and “key3.db“. To restore, simply replace new instances of these files with your backup copies and voilà, your saved passwords are back.

Backup Extensions: With a stable version of Firefox, you can try to use the FEBE (Firefox Environment Backup Extension) extension. Otherwise I recommend to backup the entire profile.

Backup entire Profile: Again, if Firefox is stable enough to install an extension, you can try several different backup or sync tools. We have previously covered Weave. Otherwise I recommend MozBackup, a standalone utility that will backup your Firefox profile. If you don’t trust tools, you can again make a manual backup. Simply copy your entire profile folder.

For Firefox Support give us a call on +1-877-916-7666.

6. New Profile

Creating a new profile will give you a quick way out of your issue in case Safe Mode fixed your problem. With a new profile you’ll start from scratch – no custom settings, no extensions, no plugins.

  • Exit Firefox, make sure it’s not running.On Windows, open the > Task Manager (right-click on > taskbar and select > Task Manager from menu), switch to the > Processes tab, click on > Nameto sort entries alphabetically and try to locate > firefox.exe. If you still find it, right-click on the > firefox.exe entry and select > End Process from the menu.
  • Run a command prompt and load > firefox.exe -profilemanager
    In Windows go to > Start > Run and type > firefox.exe -profilmanager into the command line.

 

  • In the window that will pop up select > Create Profile… and do so.
  • Then select > your new profile and click > Start Firefox.

If this fixed your problem you can begin to import your essential backups, as described in step 5. But be wary of importing your issue and try to import as little as possible. In other words: ditch some of those excessive extensions and plugins!

If creating a new profile didn’t help, although Safe Mode helped, you can either return to step 4 and do a complete reset from Safe Mode or – if that doesn’t help either – I’m afraid you’re stuck with step 7.

For Firefox Support give us a call on +1-877-916-7666.

Mozilla Firefox Support Number 5

7. Re-Installation

This is the last resort. If resetting or creating a new profile didn’t help, then your issue sits much deeper and you’ll need to completely remove Firefox from your system and do a fresh installation. Here’s how you should go about this process.

  • Remove Firefox using the tools your operating system provides.In Windows, go to > Start > Control Panel > Ad or Remove Programs and uninstall > Firefox.
  • Now rename, move or delete your Firefox profile folders (see step 5 for locating folders in Windows).
  • Reboot your computer.
  • Reinstall Firefox.

If this fixed your issue, you can import your backups as described in step 5. As mentioned previously, be careful, you may also re-import your problem!

For Firefox Support give us a call on +1-877-916-7666.

 

Disclaimer: Assistanceforall is not affiliated to any company or firm and therefore we are a separate entity. Our main aspiration is to provide technical support and guidance for issues pertinent to software in desktop, laptop and its peripherals. We do not have authority over other brand names, trademark, logos and companies mentioned on this website are solely for representational purposes and belong to respective owners. We have no partnership with any of the mentioned company. Hence we do not sponsor or advertise any brand directly or indirectly. Connect with us in order to be served by one of our tech experts for advice. We ensure you confidence in us because we believe in the progressive realization of our successful targets.