Email Support covers a broad category of services. Some errors are easy to diagnose while others require a bit of investigation. This article is intended to help with that investigation. Skim through the topics in this section to see if your specific issue is addressed. If you’re not sure where to start or if the article you first click on doesn’t resolve the issue, please go through our practical guide to troubleshooting walkthrough in the next section for further assistance.
First, check the DNS
You may also have the wrong settings in your local email client.
You can also test the POP/IMAP services running on your server.
Make sure that Port 25 isn’t blocked on your network.
Also, make sure that you are using authentication in your outgoing email settings. Apple Mail and related products (iPhone, iPad) tend to skip this during initial setup.
If you suspect that spam is being sent from your email address, you may need to add an SPF record to your DNS zone file.
This is a practical, step-by-step approach to troubleshooting email problems.
Some email problems can occur between your computer and the (mt) Media Temple server. There are dozens of connection points between your computer and the server. There's a connection from your computer to your local network, from your local network to your Internet Service Provider, from your Internet Service Provider to the next Internet Service Provider down the line, and so on. A problem with one of these connection points is a network problem. Follow the steps below to continue troubleshooting:
You should replace example.com with your own email server name (the same as your domain name in most cases), and 25 with the port number you are try to test. Here's a summary of port numbers related to email:
telnet example.com 25
A timeout, or a few hops with only asterisks (*), may indicate a problem with the connection hop listed before or after the timeout.
It is becoming more and more common for Internet Service Providers to block outgoing SMTP traffic on Port 25. This is part of their effort to block spam. There are two ways to get around this:
If your webmail test and your telnet tests from the previous section haven't turned up any server or network problems, this indicates that the problem is most likely with your local email client. The suggestions go in order from least to most changes required for your current setup.
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