The number provided below is a direct support number for HP Company. We have no affiliation with this number, and we cannot guarantee the quality or service associated with it. This information is provided for your convenience, and we advise you to verify it on Verizon’s official website.
Learn more about solutions for solving common connection issues
Turning your router off and on solves most connection issues.
If rebooting your router didn’t solve the issue, check your DSL hardware to determine if your Gateway.
If turning your Gateway or router off and on didn’t improve your connection, there could be other reasons your connection could be down or slow.
Filters must be installed on every telephone device that shares the telephone line with your Verizon Business Internet. If filters are missing, you may experience reduced DSL speeds as well as static or “hissing” on the telephone line.
Try connecting the modem to a different phone jack, if possible. If the hiss and background noise is gone, the initial phone jack is defective and should be replaced. The RJ-11 phone cord that connects your modem to the phone jack may be damaged and need replacing. If your phone cord is over 14 feet long, the signal may be weakened sufficiently that it is intermittently lost.
Have a connection issue, but your computer performance may be impacted by spyware, viruses or a full hard-drive. Use the virus protection software available from Verizon Internet Security Suite to remove viruses or spyware from your computer or remove programs from your computer.
If you are streaming several videos simultaneously, for example, it could cause your connection to slow down.
Move your Gateway away from these obstructions
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